CLOUD HOSTING
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UP Time Guarantee
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn’t have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer “uptime guarantees” but make no mention of what happens if they don’t meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Support Guarantee
If you don’t hear back from a team member within six (6) hours, we will credit your account.
Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within six (6) hours. Please note that this does not mean that our average response takes six (6) hours (it is, on average, usually within minutes.) If a response is not given within six (6) hours, a $1 credit can be requested (per ticket).
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